Privacy Policy

Last updated: March 6, 2026

1. Introduction

SimpleRecurring ("we", "our", or "us") provides a subscription management application for Shopify merchants. This Privacy Policy explains how we collect, use, and protect information when you use our application.

2. Information We Collect

Store Information

When you install SimpleRecurring, we access your Shopify store data including store name, domain, email address, and store settings necessary to provide our services.

Customer Data

We process customer data on behalf of merchants, including customer names, email addresses, shipping addresses, and payment method tokens (we never store full payment card details). This data is used solely to manage subscription contracts.

Subscription Data

We store subscription contract details, billing attempt history, order information, and subscription preferences to provide our subscription management services.

Usage Data

We collect anonymized usage data such as feature usage patterns and error logs to improve our application.

3. How We Use Information

  • Providing and maintaining our subscription management services
  • Processing subscription billing and payments through Shopify
  • Sending subscription-related notifications to customers on behalf of merchants
  • Generating analytics and reports for merchants
  • Predicting churn risk to help merchants retain subscribers
  • Improving our application and developing new features
  • Providing customer support

4. Data Sharing

We do not sell, rent, or share personal data with third parties for their marketing purposes. We may share data with:

  • Shopify: As required to operate within the Shopify platform
  • Service providers: Hosting (Railway/AWS), database services, and email delivery providers that help us operate our services
  • Legal requirements: When required by law, regulation, or legal process

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted database connections, and regular security audits. Access to customer data is restricted to authorized personnel only.

6. Data Retention

We retain merchant and subscription data for as long as the app is installed. Upon uninstallation, we delete all store and customer data within 30 days, unless retention is required by law.

7. Merchant Responsibilities

Merchants using SimpleRecurring are responsible for ensuring they have appropriate legal bases for processing their customers' personal data, including obtaining necessary consents and providing their own privacy notices.

8. GDPR & International Data

For merchants and customers in the European Economic Area (EEA), we process data as a data processor on behalf of the merchant (data controller). We support data access, correction, and deletion requests. Contact us to exercise these rights.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify merchants of material changes via email or in-app notification.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]